How "Dynamic Pay" Overcomes Staffing Challenges - Amy Smith and Rachel Paley, The Saratoga Arms Hotel
Update: 2024-09-26
Description
In this episode, Amy Smith, owner of the Saratoga Arms Hotel, and Rachel Paley, the hotel's general manager, share how they've implemented a variable pay program based on the concept of yield management to address staffing challenges.
Listeners will learn:
- How the variable pay program at Saratoga Arms Hotel was developed and implemented (03:54 )
- The impact of the variable pay program on employee morale, recruitment, and retention (08:14 )
- Advice for others considering implementing a similar program (09:47 )
- Additional benefits and programs offered to employees at Saratoga Arms Hotel (10:54 )
Also see:
- The "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel
- Could revenue management solve hospitality's labor shortage? (Dr Cindy Heo at EHL)
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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